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For example, apparently her credit card expired and I got the new one. (That isn't the dilemma. I cut it up. Though it was tempting! )

I don't think you would have been able to use it anyway. When new credit cards come in the mail, you have to call the company's "800" number from your home phone to activate them. Unless you, SB, didn't get a new phone number, and your current phone number is her old number, in which case, yeah, you would have been able to activate it and use it. Do you have a new phone number, or are you using her old phone number?

Isn't tampering with another person's mail a federal offense?

Yeah, but I wouldn't worry about it. I don't think it's a crime to open something sent to your address because you forgot to double-check to make sure that it had YOUR name on it. Even if you happened to open something addressed to a neighbor that the mailman delivered to you by mistake, well, which is worse - accidentally opening someone else's mail, or accidentally delivering it to the wrong address?

I'm not sure how to word it so that she realizes it would benefit her to contact you without drawing fakers.

Your suggested ad sounds good. Do a lot of people read CL looking for messages sent to them?

My first thought was charity, my second thought was e-mail Amazon and ask them what to do.

I can tell you what Amazon will say. They will say to send it back to them. Because they will be thrilled that there's $25 worth of credit that won't be used. Just like airlines that award frequent flyer miles and make it difficult for people to cash them in for flights.

My suggestion is treat this as if you saw a woman wearing a blue coat on the street drop twenty-five dollars, and you picked it up and ran after her, shouting "Lady in the blue coat! Lady in the blue coat! You dropped some money!" But she didn't hear you, and you ran as fast as you could, but you couldn't catch up to her, and then you lost sight of her. What would you do? Would you give the money to charity, or would you keep it? That's what you should do.

Now that I think of it, I don't know how Amazon gift certficates work. What I mean is, is the name of the person that Amazon sent it to embedded in the certificate in code? Does the certificate have a number (I figure that it must have some sort of number) that would alert Amazon that someone is using Alice Brown's $25.00 certificate? If the certificate is being used for Betty Green's order, then Amazon might just assume that Alice gave the certificate to Betty. But if Alice eventually tells Amazon that she never received her certificate, and Amazon checks their records and tells her that her certificate was redeemed by Betty, and Alice says that she doesn't know Betty, could Alice bring charges against Betty for stealing her certificate?

I don't know if this is similar to getting someone else's credit card in the mail. Sure, it appears to be tempting, but there's no way of activating it, unless your phone number is the same as the phone number of record of the person whose name is on the credit card. And if your phone number is the same, and you DO activitate the card, eventually the credit card company will figure out that something is wrong, especially if the person whose name is on the card gets around to notifying the company that she moved. Then the credit card company will conclude that the card was activated by your phone, and you will have to convince them that someone broke into your house and stole the credit card and activated it on your phone before leaving.

But maybe Amazon doesn't keep track of which certificates were sent to which people. Could you call them and ask? It would be very embarrassing to give the certificate to a charity and get the charity in trouble with using someone else's certificate.

But maybe then if the rightful owner contacts Amazon to say she's missing a gift certificate, Amazon could indicate that one certificate was returned.

That's possible, but I'm just suspicious of the ways companies treat gift certificates. I know that lots of companies had a rule that if you didn't use their gift card in a certain amount of time, the gift card would decline in value every month. Maybe they had to change that rule, I'm not sure. And Charle Brown's restaurant regularly sends out coupons (in the newspaper, to everyone, not just members of their Handshake Club) for discounted meals, and on the coupon, it says that as a courtesy, they will allow Handshake Club members to use their $10.00 certificates that they receive after having spent a certain amount of money there to pay for these discounted meals, but they won't allow them to use the $10.00 certificates that they receive when it's their birthday. And I recently saw a coupon in the newspaper from another restaurant offering a discount, but you had to pay cash (you couldn't use a credit card), and you couldn't use any gift cards. So the restaurants award and sell gift certificates and gift cards, but they don't want people to use them to get a bargain.